1.1 Battle of Britain Tours ("we") are committed to protecting and respecting your privacy.
1.3 The website located at www.twynhamshospitality.co.uk ("our site") is owned, controlled and run by us. It is our policy that we obey and respect the law in relation to privacy and protect your personal information from possible misuse.
2 What type of information we collect about you We collect two 'types' or categories of information about you:
2.1 The first type is information that personally identifies you. For example, your full name, your home (or work) address, your e-mail address, telephone number and postcode ("personally identifiable information").
2.2 Other information you give us, which by itself, is NOT personally identifiable. For example, whether you are male or female and the times and dates you use our services ("non-personally identifiable information").
3 What we do with information
3.1 Non-personally identifiable information allows us to see what 'types' of people use our site.
3.2 We may share such non-personally identifiable aggregate information with our advertisers, business partners, sponsors and third parties; so that they can better understand what type of person uses our site.
3.3 Remember, this information is NOT personally identifiable information from which you can be identified.
3.4 We will only collect personally identifiable information when you purchase products on our site.
3.5 Subject to clause 3.6 below, any personally identifiable information is ONLY used by us and our affiliates and is NEVER shared with third parties, unless otherwise clearly stated at the time of collection or registration. Even then, it would only be shared when we have your express permission to do so.
4 Our registration policy If you do register with us, you will receive an e-mail confirming your registration.
5 Your Obligation in relation to personally identifiable information It is your responsibility to make sure that the personally identifiable information we have about you is correct and up to date.
6 How we track your use of our site(s) In order to continually improve our site it is useful to know which are the popular areas on our sites and how long our guests spend on them. We do this in a number of ways. These are explained below.
7 Use of IP Addresses
7.1 An IP address is a number that's automatically assigned to your computer whenever you're surfing the internet. Web servers, the big computers that 'serve up' internet pages, automatically identify your computer by its IP address.
7.2 We collect IP addresses for the purpose of system administration, and to create reports and to audit the use of our site. When you use our site, our servers or computers log your IP addresses. We do not link IP addresses to anything personally identifiable, which means that you remain anonymous to us.
9 Links to other sites
9.2 Please keep in mind that whenever you give out personal information on-line-for example, via message boards or chat that information can be collected and used by people you don't know. Remember, NEVER give out personal information on a chat or bulletin board.
9.3 We strive to protect your identity and privacy, but we cannot guarantee the security of any information that you disclose on-line, and you do so at your own risk.
10 Security Policy
10.1 The importance of secure storage of your personally identifiable information is of utmost concern to us. We exercise great care in transmitting your information from your computer to our servers.
10.2 Only those employees who need access to your information in order to do their jobs are allowed access. Any employee who violates our privacy and/or security policies is subject to disciplinary action, including possible termination and civil and/or criminal prosecution.
10.3 We will NEVER ask you for your password in an unsolicited phone call or e-mail. Ultimately, you are responsible for maintaining the secrecy of your passwords and any account information.
10.4 Remember to sign out of our site and close your browser window when you have finished what you've been doing; this is to ensure that others cannot access your personal information and correspondence if your computer is accessible to others or if you share with someone else or are using a computer in a public place like a library or an internet café.
11 Security of Credit Card Data. We take your online security very seriously. Full details of how we protect the information you provide us are given below: When you place your order, you are offered the use of an advanced secure server. The secure server software encrypts all information you input before it is sent to us. As an additional security measure, when we store your credit card information it is encrypted both before an order is processed and when stored on our database. For security reasons, we strongly recommend that you do not send credit card numbers by standard email.
12 Your acceptance of these terms By using our site, we assume that you have read this document carefully and understand and have followed its advice. If you do not agree to this policy or to the advice we give, please do not use our site. We reserve the right to make changes to this policy from time to time as necessary. Your continued use of this and any other sites owned by us following the posting of any such changes to these terms will mean you accept those changes.
GPDR Update - January 2022
You have the right to request details of the processing activities that we carry out with your personal information through making a subject access request. Such requests must be made in writing. If the request is 'manifestly unfounded or excessive', or, further copies are requested, the data controller may charge a reasonable administration fee.
More details about how to make a request, and the procedure to be followed, can be found in our Data Protection Policy.
To make a request, please contact us at EMAIL
You also have the following rights:
• the right to access
• the right to request rectification of information that is inaccurate or out of date;
• the right to erasure of your information (known as the "right to be forgotten");
• the right to restrict the way in which we are dealing with and using your information; and
• the right to request that your information be provided to you in a format that is secure and suitable for re-use (known as the "right to portability");
• rights in relation to automated decision making and profiling including profiling for marketing purposes.
These rights are subject to certain safeguards and limits or exemptions, further details of which can be found in our Data Protection Policy. To exercise any of these rights, you should contact the Data Protection Team at the above address.
If you are not happy with the way in which we have processed or dealt with your information, you can complain to the Information Commissioner's Office. Further details about how to complain can be found here.